Listen — it makes you sound smarter

You cannot fully understand colleagues if you don’t know anything about their life outside of the office

Always try to look at what we are doing from the customer’s perspective

People take a lot of satisfaction from knowing that they’re doing a good job, and that their efforts are appreciated—and the simplest way to stroke this passion is for leaders to use ample doses of gratitude

“Leadership is the ability to hide your panic from others.” - Lao Tzu

“The harder I practice, the luckier I get.” - Gary Player

No matter how visionary, brilliant and far-reaching a leaders strategy might be, it can, and frequently does, all go for naught if it is not fully supported by a healthy and spirited corporate culture

Don’t worry about profit. Think about customer service. Profit is a by-product of good customer service. It’s not an end in and of itself

When we are more positive our brains are more engaged, more energized, creative, motivated, healthier, resilient, and productive